Frost & Sullivan recently researched the data center services industry and, based on its findings, recognizes NEXTDC with the 2023 Australian Company of the Year Award. NEXTDC empowers customers to seamlessly connect with service providers, cloud platforms, and vendors to build integrated hybrid cloud deployments and quickly expand their information technology (IT) infrastructure.

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NEXTDC leverages leading-edge technological innovations to ensure the highest levels of operational reliability, sustainability, and endurance. NEXTDC’s data center offering is driven by exceptional research and development, strategic investments, highly differentiated asset management solutions, sophisticated machine learning, and artificial intelligence capabilities that fuel the company’s innovation and market-leading portfolio.

One of the company’s key differentiators is its commitment to sustainability. NEXTDC is strongly aligned with the growing environmental concerns of the Australian data center services ecosystem and its ever-evolving consumer demands. For this reason, NEXTDC maintains a zero-waste program to achieve 100% carbon-neutral operations. The company expects to achieve 100% renewable energy operations by 2030.

“NEXTDC is committed to sustainability and renewable economics, which align well with the growing environmental concerns and changing consumer mindsets across the Australian data center services ecosystem. The company holds sustainability as one of its core values across all operations, from zero-waste programs to 100% carbon-neutral operations,” said Sama Suwal, best practices research analyst at Frost & Sullivan.

NEXTDC continually enhances its leadership in the Australian domestic market by capitalizing on the industry’s growing data center infrastructure demands through its outstanding service and customer-centric approach. NEXTDC has a broad ecosystem to fulfill its customers’ demands and help them grow their businesses as smoothly as possible. For example, the company offers convenient consulting services such as customized IT support, intelligent network solutions, integration of multiple technology components, and data center infrastructure protection.

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Additionally, NEXTDC searches for new ideas that address unmet customer needs in the rapidly evolving digital landscape by focusing on delivering continuous improvements to its existing solutions and building new offerings to optimize the current data center operating environments.

“NEXTDC demonstrates a continued focus on strategic investments in the Australian market and alignment with shifting industry dynamics. The service provider’s initiatives to strengthen customer value and create strategic differentiation enables it to drive sustained growth,” noted Nishchal Khorama, vice president and global program leader for ICT at Frost & Sullivan.

Each year, Frost & Sullivan presents a Company of the Year Award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.

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Rescale, the leader in high performance computing (HPC) built for the cloud, announces availability of Rescale Software Publisher.

Rescale provides a comprehensive portfolio of 1000+ commercial and open-source R&D applications, but a growing number of organizations also build their own proprietary simulation tools. Ad-hoc cloud deployments of in-house software can often create serious administrative headaches as well as potential security and compliance risks.

To address this issue, Rescale built Software Publisher to make it quick and simple for organizations to securely run their own custom software on public HPC cloud services, helping further accelerate their pace of innovation.

This new capability of the Rescale platform gives research and engineering professionals dependable and seamless access to their software tools from anywhere, while IT teams can centrally manage all software and ensure strict security. With Software Publisher, R&D teams can easily tap into the intrinsic advantages of HPC cloud services to power their specialized applications.

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“Thanks to Rescale’s cloud platform, we were already able to run fire simulations more efficiently than ever before using the open-source Fire Dynamics Simulator (FDS),” says Dr. Susanne Kilian, scientific head of numerical simulation at hhpberlin. “With Rescale Software Publisher, we can now also bring our in-house and custom visualization software to the cloud, which will be another booster for our engineering capabilities. In this way, Rescale will enable any of our engineers to leverage their analysis insights and hhpberlin’s unique simulation approach with any application of their choice. The ability to self-publish software on the Rescale platform will enable us to perform a wide range of analysis and post-processing faster and more efficiently to fulfill our mission of making cities safer, more sustainable, and more livable.”

Rescale Software Publisher also ensures consistent software install images for streamlined reuse, as well as providing pre-configured sandbox environments to build, test, and validate in-house software prior to publishing. And for existing commercial software, Software Publisher makes it easy to manage licenses to run those applications on HPC cloud services.

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Any software deployed via Software Publisher benefits from the broader capabilities integrated into the Rescale platform. Organizations can automate enforcement of IT policies to ensure security, compliance, and user controls across local and global teams. The applications available on the Rescale platform are easily accessible by authorized users. Automated software configurations ensure consistency, portability, and performance.

“The simulation software portfolios used by engineering-driven companies are a source of competitive advantage and often include proprietary models,” says Edward Hsu, Chief Product Officer at Rescale. “Operating a fast-changing R&D software catalog across dynamic cloud environments can be difficult for IT teams. Rescale Software Publisher helps our customers and partners empower their R&D organizations to run any software they need at will, optimized for performance, all while adhering to IT-defined policies around data locality, security, and compliance.”

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Red Hat, Inc., the world’s leading provider of open source solutions, announced the general availability of Red Hat Enterprise Linux 9.2 and the forthcoming availability of Red Hat Enterprise Linux 8.8. These new releases further Red Hat’s efforts to simplify and streamline complex Linux platform tasks across the hybrid cloud, from datacenters to public clouds to edge deployments, helping IT teams to better overcome staffing and skill shortages and improve efficiency in critical infrastructure areas.

According to IDC’s report “Worldwide Server Operating System Environments Forecast, 2022-2026: The Public Cloud Shifts the OSE Market into Overdrive,” Linux operating system environments will grow from 78% in 2021 to 82% in 2026 across the hybrid cloud (physical, virtual and cloud deployments). To Red Hat, this indicates that the need for comprehensive Linux infrastructure skills and capabilities will not only go away, but will become even more critical as these environments grow in complexity.

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Linux automation everywhere

Red Hat Enterprise Linux 9.2 and 8.8 continue to expand the capabilities of system roles, Red Hat Enterprise Linux-specific Ansible content that helps bring greater consistency and efficiency at scale by automating common administrative tasks. This means that a number of common Linux roles, from Microsoft SQL Server to virtual private networks (VPNs), can be readily configured, credentialed and deployed with rudimentary Linux knowledge. System roles also help future-proof deployments by making upgrades less disruptive, as the automated nature makes it easier to reconfigure any of these functions.

The latest releases extend these roles with the addition of the Red Hat Enterprise Linux system role for Podman, Red Hat’s tool for developing, managing and running containers on Linux platforms. Creating a Podman instance normally requires knowledge of the command line, but this system role enables administrators to automate configurations that fit their specific environments. This includes the ability to deploy pre-integrated, production-ready container workloads across Red Hat Enterprise Linux hosts, helping Linux admins extend their skills to maintaining container infrastructure.

Additional Red Hat Enterprise Linux system roles updates include expanded capabilities around Microsoft SQL Server and Microsoft Active Directory. This includes the automation of SQL Server/Active Directory authentication, Always-On availability group support and support for SQL Server 2022.

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Operational consistency across the hybrid cloud

Red Hat Enterprise Linux helps IT organizations basing hybrid cloud operations on a single, “gold” operating system standard through image builder. Image builder simplifies the creation of standardized operating system images optimized for a variety of environments, from public clouds to the edge, while maintaining adherence to overarching IT controls and policies for system security and compliance. New in Red Hat Enterprise Linux 9.2 and 8.8 is the ability for the tool to include organizational-specific security policies in created images, such as those defined by a given OpenSCAP security profile or for more securely provisioning edge devices.

Image builder also now supports the creation and sharing of Red Hat Enterprise Linux blueprints, both inside and outside of the datacenter. Blueprints provide a framework for specific, standardized operating system images, which can then be consumed by image builder as a specification. This helps to drive internal image standardization, even for disconnected or air-gapped Linux systems. IT teams can also use this capability to further external collaboration with partners, end users and open source communities around Linux configurations that meet unique challenges.

Beyond image builder, the Red Hat Enterprise Linux web console helps further drive IT security and compliance policy enforcement across the hybrid cloud. The console enables administrators to perform a variety of configuration and management tasks from an intuitive browser interface.

The web console now includes the ability to configure automatic encrypted disk unlocking on root filesystems using network bound disk encryption (NBDE). This helps protect data at rest and is now open to a much wider range of Linux skills, where previously it required expertise in command line parameters. Admins can now also use the web console to select frequently used combinations of system-wide crypto policies, which helps keep all associated systems in line with various compliance and organizational-specific needs.

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Powering containerized innovation

With containerized applications powering much of the next wave of software innovation, IT organizations must now manage and maintain containers at an exponentially-increasing scale. Red Hat Enterprise Linux 9.2 and 8.8 both include enhancements to Podman to help bring order to potential container sprawl, starting with the ability to track container creation events, both manually and as part of an automated workflow. This helps maintain a full view of system activity, especially in environments that require regular audits.

Podman now also supports custom container health checks, which enables IT administrators to automate remediation and mitigation when a container becomes unhealthy. This means that containerized applications in remote or edge environments, even those with intermittent connectivity, can still maintain consistency with centralized operations.

Expanding architectural options

The latest versions of Red Hat Enterprise Linux add support for 64k page-sizes for Arm architecture, opening up an even wider array of Arm-based, certified hardware for Red Hat customers. This expanded set of hardware options makes it easier for organizations to choose the underlying architecture that best fits their unique needs, even for those running memory-intensive workloads.

Enhanced Red Hat Enterprise Linux Lifecycle offerings

Red Hat continues to listen to customer needs when it comes to the Red Hat Enterprise Linux support lifecycle. IT organizations now have two new lifecycle management options for supported enterprise Linux:

• Enhanced Extended Update Support, available for Red Hat Enterprise Linux 9 and later, entitles systems to receive software updates for up to four years after the general availability of the respective minor update.
• Red Hat Enterprise Linux 7 Extended Lifecycle Support (ELS), which will be available for Red Hat Enterprise Linux 7.9, supports continuity after the 10 year Red Hat Enterprise Linux 7 lifecycle end-of-maintenance. The extended lifecycle period runs from July 1, 2024 through June 30, 2026. Red Hat encourages customers to use this extended support offering to plan migrations to Red Hat Enterprise Linux 8 or 9, which can be done as part of existing subscriptions.

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Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organizations and their contact centers so they can experience technology innovation without disruption to their existing operations. Embracing a hybrid cloud model with Avaya contact center and cloud-based solutions enables organizations to chart their hybrid cloud course to the modern contact center while experiencing its advantages including flexibility, allowing organizations to take advantages of the known cloud benefits.

As the contact center industry continues to evolve, many platform vendors are transitioning to cloud offerings. However, some organizations have legitimate concerns about the pace and consequences of making a wholesale cloud migration. According to a recent, Avaya-sponsored Ventana Research white paper ⁠— Migration to the Hybrid Cloud, Innovation for the Modern Contact Center, authored by Keith Dawson, VP and Research Director, 39 percent of organizations prefer on-premises analytics and data deployment. When faced with technology advances and the pressure to adopt an all-or-nothing complete solution to stay current, organizations can encounter challenges of fully migrating to the cloud such as a disruptive and often costly ‘rip-and-replace’, long deployment cycles, and resource dedication. However, organizations can innovate without disruption.

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“Innovation starts with ideation and follows through with implementation, but current investments shouldn’t be abandoned in the name of innovation,” said Tim Sherwood, GVP of Product and Offer Management, Avaya. “The innovation journey to optimize your contact center, and simplify your customer experience, doesn’t necessarily need to be a full cloud transition. While this might be the right move for some organizations, others prefer to keep their current on-premises contact center. Companies today need to move at a pace and path that fits their business needs.”

Avaya Experience Platform is a powerful cloud solution that helps create memorable experiences for today’s customers—and the employees who serve them—from any location. Organizations can easily connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint across cloud while retaining their on-premises solutions. These tools make every interaction a positive experience for customers and employees alike by:

• Infuse AI throughout customer and employee journeys to deliver intelligent experiences and deepen connections.
• Empower employees to provide quality interactions across voice and digital channels—all in a single desktop view.
• Monitor performance analytics to help employees reach peak performance and provide feedback in real time.
• Create customer experience superstars by matching employees’ unique skills with customer needs.

“In today’s uncertain economic environment, many organizations would like to take advantage of advanced contact center technology but are wary of the cost and disruption of a full shift to the cloud,” said Keith Dawson, VP & Research Director of CX at Ventana Research. “In those cases, a hybrid deployment model makes a great deal of sense.”

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A hybrid model gives organizations access to innovative features without the disruption of throwing away what works. Existing investments can be enhanced with new cloud capabilities at a measured pace, according to organizational preferences. In essence, a hybrid deployment can be seen as a migration, rather than a transformation.

Canada’s largest propane supplier, Superior Propane, wanted to improve customer retention and reduce average handle times. Avaya, through its strategic partner alliance with Calabrio, a customer experience intelligence company that empowers organizations to enrich human interactions, helped solve this challenge and improved their contact center experience. The customer leveraged Calabrio’s desktop and speech analytics capabilities to get an in-depth understanding of current processes and how they were impacting the customer experience. Superior Propane was able to reduce average handle time by 30 seconds per call without needing to scale its team, support a permanent hybrid work model and up level Customer Experience with custom integrations and proactive communications.

“The capabilities of Avaya enable us to communicate with customers in ways we never have before,” said Alex Wozniak, Director of Customer Enablement at Superior Propane. “Avaya challenged us to think outside the box with how we handle these calls. Offering the option to schedule a delivery through an automated system is not only efficient, but a preferred method for some customers. That’s when we decided to move forward with the custom integration for self-service.”

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Logpoint announced the launch of AgentX, an endpoint agent for Windows, Linux, MacOS, and Cloud deployments. AgentX accelerates threat detection and investigation on endpoints and ensures fast response capabilities. In addition to gathering telemetry, AgentX adds interrogation, compliance checks, and vulnerability management capabilities to Logpoint’s security operations platform, converging SIEM, SOAR, and UEBA technologies, to improve overall security posture significantly.

“Our vision is to drive accelerated detection and response to threats. Adding AgentX to our platform changes the paradigm from log-collection to observability and interrogation to action-driven response,” says Christian Have, Logpoint CTO. “AgentX expands the visibility of our security operations platform. Analysts can detect and respond to threats from a single console with end-to-end playbooks, analytics and use-cases shipped for common threats and techniques.”

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AgentX brings endpoint observability from log collection, osquery integration, and vulnerability management to the converged security operations platform. The rich endpoint telemetry enhances security observations, providing analysts with threat and operational context about incidents and more detailed analyses of threats.

“The compliance capabilities that AgentX offers solve two of the main challenges compliance and security teams face today,” says Christian Have. “First, identifying critical events for compliance reporting and monitoring. Second, knowing if and when a device enters a non-compliance state.”

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AgentX provides out-of-the-box enrichment of event data with relevant compliance information, letting compliance specialists query for PCI violations directly in the interface. In addition, admins can get immediate and complete visibility of devices entering non-compliant states by comparing versions of system files and running configuration checks against corporate policies.

Logpoint Converged SIEM protects the entire business by providing comprehensive threat detection, investigation and response across clients, servers, network systems, cloud workloads, and business-critical applications. AgentX will give organizations without an EDR a significant endpoint security increase while reducing the total cost of ownership. AgentX is included for all Logpoint customers with the SIEM+SOAR license and can be deployed free of charge on the number of endpoints corresponding to the number of nodes.

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Frost & Sullivan assessed the digital transformation services industry, and, based on its findings, recognizes CDW. The company offers extensive products and services, including hardware, software, and integrated information technology (IT) solutions such as cloud, security, application development, hybrid infrastructure, and digital experience. It leverages its legacy in hardware and software to offer full-stack solutions that span end-users, devices, data centers, the cloud, and DevOps. The company leads some of the most significant digital transformation projects and is a preferred digital transformation partner for some of the world’s most respected brands.

CDW’s comprehensive portfolio of products and services addresses the entirety of an enterprise’s digital lifecycle. CDW’s Amplified Services focuses on the shifting migration, rationalization of workloads, automation, provisioning, and instrumenting environments for dynamic capacity planning, enhanced performance, and security. Amplified™ Services leverage CDW’s strength as one of the best global supply chain providers in technology to help clients understand and manage their supply chain challenges through analytics and instrumentation. With 4,500 sellers, over 1,000 brands across 150 countries, over 1,000 architects, 2,000 engineering experts, and 1,000 technical personnel, CDW meets and supports its customers virtually and on-site.

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Anisha Vinny, Frost & Sullivan’s Senior Industry Analyst, noted, “The company’s impressive growth momentum and trajectory testify to its customer-centric approach, revolutionary technology solutions, and exceptional operational strategies, earning its clients’ trust and loyalty and enabling it to capture market share.”

CDW provides exceptional 24/7 service through its dedicated team of experts and supports customers with extended maintenance and claims for devices such as laptops, printers, tablets, and monitors. The company offers data center maintenance plans through contracts and custom support programs designed to consolidate service renewal dates with the inclusion of multiple vendors. In addition to technical experts who work directly with clients, CDW helps organizations fill hiring gaps with technical staffing services so clients can be more agile and adjust as their business needs change. An internal technology team can access experts, from help desk to systems analysts, without committing full-time employees to budget.

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“CDW’s acquisitions employ highly qualified technologists with specialized certifications equipped to navigate complex digital transformation and cloud needs. The company avails lots of helpful information to clients through newsletters, podcasts, reports, webinars, and whitepapers, offering immense customer value,” stated John Sisemore, Best Practices Research Analyst for Frost & Sullivan. With its customer-centric approach and strong overall performance, CDW earns Frost & Sullivan’s 2022 Global Customer Value Leadership Award in the digital transformation services industry.

Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s unique focus on augmenting the value that its customers receive, beyond simply good customer service, leading to improved customer retention and customer base expansion.

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

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Aviatrix, the pioneer of secure cloud networking, announced the availability of Advanced Cloud Services, a customizable portfolio of service offerings to help enterprises accelerate their cloud deployments and develop the cloud maturity required to drive business transformation.

Facing vast differences in skills required to manage different public cloud deployments, enterprises are challenged by limited internal resources – and a resulting ‘skills gap’ – when it comes to architecting and operating public cloud networks and network security.

Whether you are just beginning your cloud migration, expanding to multi-cloud, building automation pipelines, or integrating assets and resources from mergers or acquisitions, Aviatrix Advanced Cloud Services provides the expertise and support to quickly design, implement, and manage the cloud infrastructure you need.

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Drawing from the experience of successful engagements with more than 600 enterprise customers, Aviatrix Advanced Cloud Services provide customized design and operational assistance for enterprise cloud deployments. Service offerings include Professional Services, Embedded Engineering staff augmentation, and Managed Services across public clouds including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI) and Alibaba Cloud. With tiered service offerings, customers can select and customize the services that best suit their business needs.

By removing the burden and cost of finding and retaining supplemental resources, Aviatrix Advanced Cloud Services help customers accelerate their cloud deployments with dedicated architecture and services.

“Enterprises migrate to the cloud for the promise of improved agility and accelerated innovation. But they quickly realize that this transition is a multi-dimensional challenge and, to achieve cloud maturity that can truly transform a business, requires a wide variety of skills. They find increased complexity resulting in a skills gap, poorly constructed network architecture, and inefficient Day Two operations” said Abhishek Bhat, Aviatrix Vice President of Advanced Services. “By helping customers design, implement, and manage the right cloud network architecture from Day One, our Advanced Cloud Services deliver the promise of agility in the cloud. Our customers benefit from accelerated innovation and business transformation, rather than expending excessive resources trying to manage the complexity of their cloud deployments.”

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“With Advanced Cloud Services, we operate your environment for the duration that you need us to, leveraging our expertise from over six hundred customer deployments across all major CSPs to ensure that your cloud journey is a success,” Bhat said.

Customizable Offerings Tailored to Your Enterprise Needs

• Professional Services: Scoped cloud projects with mutually defined deliverables and timelines are all project-managed by Aviatrix
• Embedded Engineering: Addressing your skills gaps and resource shortages by augmenting your cloud networking, operations, and security staff with Aviatrix technical experts
• Managed Services: Leveraging Aviatrix operational resources for ongoing management, updates, and monitoring of your cloud network, allowing you to focus on your business

Most enterprises are struggling to hire or train staff with the necessary skills to properly design and implement an effective and future-proof public cloud network architecture. This is a challenge for single cloud deployments – and is amplified in multi-cloud.

From assessment and design to implementation and managed services, Aviatrix Advanced Cloud Services help customers accelerate cloud infrastructure readiness while providing:

• Single Cloud and Multi-Cloud expertise and scope
• Immediate Resolution of Skills Gaps and Resource Shortages – with our embedded experts
• Architecture and Design Services – including integration of assets and resources resulting from mergers and acquisitions
• Single Pane of Glass – one centralized console for all NetSecOps operations with full or privileged access available to client staff
• Rapid Incident Response and Resolution – revealing service-provider ‘blind spots’ that can delay troubleshooting and service restoration
• Custom Integrations – with firewalls, native services, and other infrastructure
• Modern Best Practices – with network automation and Infrastructure as Code (IaC)

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Cloud provider enables businesses to deploy cloud-based applications on any infrastructure and in any location worldwide

Global cloud services provider Ridge announced it has secured $22M in early-stage funding from Gigi Levy-Weiss at NFX. NFX led the Seed round and also participated in the Series A led by Chartered Group. Mayfield, Slow Ventures, and Viola also contributed to the investment round.

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Ridge provides a solution for companies that need a flexible cloud architecture to meet their specific application requirements. By providing developers with the building blocks to deploy anywhere in the world, Ridge closes existing cloud coverage gaps and helps companies reach customers anywhere in the world, including previously underserved locations. Ridge users benefit from both the agility of a public cloud and the high performance of localized infrastructure.

The Ridge cloud is built upon existing infrastructure in hundreds of data centers across the globe. Many of the world’s leading data centers have already partnered with Ridge, including T-Systems, NTT, and INAP. Data centers can easily add Ridge’s public cloud services without needing the expertise to run the services themselves.

“We’ve learned that no single cloud architecture is enough for the applications we’re seeing today,” said Jonathan Seelig, Executive Chairman, Ridge. “Companies and developers need the flexibility to best serve their applications anywhere they need. Ridge gives them that freedom: Our cloud is scalable on-demand, it doesn’t require any new CAPEX, and it’s easily included in any hybrid and multi-cloud architecture. It has the latitude to handle emerging location-dependent apps, such as the new wave of IoT applications,” he added.

“Ridge is basically extending cloud services to locations where there is a gap in public cloud coverage, or to applications for which a public cloud is not a great fit; both of those scenarios are growing,” said Gigi Levy-Weiss, General Partner at NFX. “Infrastructure used to be a constraint for any cloud deployment, but with Ridge, that’s no longer true. Just like Airbnb opened up infinite new hotel supply without owning any real estate, Ridge opens infinite new cloud supply without owning any data centers. We believe that Ridge will accelerate deployments and enable companies to develop a new generation of innovative and exciting apps,” he added.

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Ridge Background

Ridge was founded in 2018 by Mati Lerner, co-CEO, Nir Sheffi, co-CEO and CTO, and Jonathan Seelig, Executive Chairman. The team was brought together by Gigi Levy-Weiss, seed investor and General Partner at NFX. Mati, Nir, and Jonathan all share the same vision: to unlock the full potential of cloud computing by providing companies with a broadly distributed cloud solution allowing for applications to be scaled up locally from anywhere in the world.

Seelig co-founded Akamai (NASDAQ: AKAM) and pioneered the CDN market. CDNs are critical to the way that modern content providers ensure speed and performance. Ridge will provide that same essential functionality for the cloud space.

“When we started the company, we understood that the existing cloud technologies are architected in a very centralized way,” said Mati Lerner, Ridge co-CEO. “We talked to many companies, some of which are now our customers, and the consensus was that many use cases require greater control over where the application is deployed, but without compromising user experience. That’s exactly our vision. Applications that need distributed infrastructure are being developed every day, and we’re providing the infrastructure to deploy them.”

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